At CaseObsess, we are deeply committed to ensuring your satisfaction with every purchase. We understand that there may be occasions when the product may not meet your expectations. In such cases, we offer a comprehensive return and refund policy, incorporating the best practices to serve you better.
14-Day Satisfaction Guarantee
You have 14 days from the day you receive the product (as recorded by the delivery date on the tracking record, if applicable) to decide if it meets your expectations. If you decide that you are not completely satisfied with your purchase, we welcome you to initiate a return for a refund.
How to Initiate a Return
- Contact Us: Please reach out to our customer service team at hello@caseobsess.com within 14 days of receiving your order. Provide us with your order number and the reason for the return. If the item is defective or incorrect, kindly attach pictures of the product to help us understand the issue better.
- Return Instructions: Once your return request is received, we will provide you with detailed instructions on how to return your product. Please ensure the product is in its original condition, including packaging, tags, and accessories.
- Shipping the Product Back: You are responsible for the return shipping costs, which allows us to continue offering competitive prices and maintain the quality of our products. We strongly recommend using a shipping service with tracking to ensure your package is returned to us safely. The product must be postmarked within 14 days from the receiving date to be eligible for a refund.
- Refund Process: Upon receiving and inspecting the returned item, we will process your refund to your original form of payment, including the cost of the case and taxes. Please note, in cases of lost returns, a valid tracking number will be required as proof of the return.
Customer-First Approach
We pride ourselves on being a customer-first company, dedicated to providing high-quality products and a seamless shopping experience. If there's anything wrong with the item you received, or if you have any concerns, we are more than happy to address and resolve them. Our goal is to ensure your complete satisfaction.
Please note, refunds will only be issued to the original payment method used at the time of purchase. We do not issue refunds without a valid reason for the return or if the return process is not followed as outlined above.
Contact Us
For any questions, concerns, or to initiate a return, please contact our customer service team at hello@caseobsess.com. We are here to support you every step of the way.
Thank you for choosing CaseObsess. We value your trust and are committed to providing you with products and services that meet and exceed your expectations.